FAQ

How to Place Your Order

You may place an order by contacting the sales representative associated with the commemorative edition you are interested in, or you may contact us directly , Subject: Commemorative Order. or call 800.243.4641 605.343.7640

What is required to begin production of my firearm?

To begin production of your commemorative, we require the following:

  • 50% Deposit.
  • Approval of any customized artwork via signature or email.
  • FFL from a licensed federal firearms dealer.
  • Requested deadline if applicable.

Your representative will explain these details at the time of your order.

Payment Terms

A 50% deposit is required to begin production of your commemorative. Payment in full is expected when the order is complete and before we release the order for shipping. We accept checks, American Express, Discover, Master Card, and Visa. If a completed order is not fully paid within 10 days, an additional finance charge may apply.

Request a Quote for Custom Commemoratives or Projects

Custom Commemoratives and Projects are single firearms or small editions designed exclusively to meet the needs of an individual or group. They are developed in tandem with the client and can require up to 6 months to complete.

To receive a quote for a custom project or commemorative you can contact one of our project representatives or contact us directly , Subject: Request for Estimate or call 800.243.4641 605.343.7640

Am I required to pay sales tax on my order?

Sales Tax is required for orders delivered to the following states:

IA, IN, KS, MN, MO, NE, ND, NV, SD, TX, WI

What if my organization is exempt from sales tax?

If your organization is exempt from sales tax, you can include a sales tax exemption form along with your order. A multi-state exemption form can be found here: http://www.mtc.gov/Resources/Uniform-Sales-Use-Tax-Exemption-Certificate. If your state is not listed on the above multi-state exemption form, a form specific to your state will need to be included with your order.

Legal Restrictions Pertaining to Delivery of Firearms

All firearms, unless otherwise noted, must be shipped to a licensed federal firearms dealer in the purchaser's home state, who will legally transfer the firearm to the purchaser. Licensed Dealers include gun shops, sporting goods stores, and certain pawnbrokers.

A signed copy of the dealer's FFL (Federal Firearms License) must be attached to an email or faxed to A&A Engraving before delivery. Please include the customer name and/or edition number of the commemorative with FFL.

Email Subject: FFL Attached
Fax: 605.343.2181
A&A Engravings FFL

Local and state firearms laws change frequently. Some states do require extra licensing or documentation before purchasing a firearm. There may be extended wait periods, background checks or transfer fees. It is recommended that you call a local firearms dealer or NRA representative and confirm all local and state firearms laws before purchasing your commemorative.

Expected Transit Times for Deliveries

Unless otherwise noted, all firearms will be shipped using UPS Ground service. The following is a map of estimated delivery times from our location via UPS Ground. View Map

Exceptions for Delivery of Handguns

Handguns, as defined by 18 U.S.C. § 921, will be accepted for transportation only via UPS Next Day Air Services, specifically, UPS Next Day Air® Early A.M.®, UPS Next Day Air®, and UPS Next Day Air Saver®. (Note: UPS Express Critical™ Service is not available for firearms).
UPS Guidlines
The delivery fee for handguns can cost upwards of $100.

Sending Your Firearm to A&A Engraving

All firearms (and firearms parts, including stocks and grips) must be shipped to our federally licensed location:

A&A ENGRAVING, INC.
2302 EAST SAINT ANDREW STREET
RAPID CITY, SD 57703

All firearms and firearms parts will be returned via UPS to the same address they were received from.
All firearms and firearms parts must be approved before shipping to A&A Engraving or they will be returned.

Can I use an intermediary shipping service, such as Mail Boxes Etc.® or the UPS Store®, to ship my firearm to A&A Engraving?

NO. We do not accept firearms or firearms parts from intermediary shipping services such as Mail Boxes Etc.® or The UPS Store®.

All firearms must be returned to the address we received them from. We cannot return ship to an intermediary service.

Turnaround Times

All orders are subject to availability of firearms and are produced by hand by our in-house artisans on a per-order basis. Most commemoratives are processed and ready for delivery within 3 months from receipt of complete order and deposit. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.

What Can Cause a Delay in Turnaround Times?

Many factors determine turnaround times, including but not limited to firearm availability, level of embellishment, extent of customization, and seasonal or unexpectedly high order volumes. Should an unforeseen delay appear regarding an order, A&A Engraving, its partners and representatives, will make the utmost efforts to notify customers in a timely manner.

RUSH Delivery and Deadlines

We understand there are occasions when orders are needed sooner than our typical turnaround time. A RUSH order is defined as any commemorative order needed in less than 3 months' time or any custom commemorative needed in less than 6 months' time.

A Deadline is defined as the final day an order needs to be completed and ready for shipping (as opposed to an "in-hand" date, which is when the customer needs an order in their hands). We cannot commit to a specific deadline until we've received full order details from the client including deposit, artwork approvals, and FFL.

SPECIAL CIRCUMSTANCES FOR CHRISTMAS DELIVERIES

All Orders for Christmas 2017 Delivery must by received by October 16, 2017. Last Shipping Date is December 11, 2017. Final payments must be received by December 1, 2017 for delivery.

Any orders received after October 16, 2017 cannot be guaranteed for Christmas Delivery. RUSH charges and/or expedited shipping fees may apply.

Alterations in Product Specifications

As with all custom work, minute variations are inevitable. Occasionally, a project may be altered due to firearm unavailability or manufacturer updates or changes which are out of the control of A&A Engraving, Inc.  In such cases, A&A Engraving, its partners and representatives will make the utmost efforts to notify customers of such changes before processing orders.

What is included with my purchase?

Each purchase should include the original manufacturer's box and paperwork, a Certificate of Authenticity, and care instructions. Select commemoratives may also include a custom display case.

May I fire my commemorative firearm?

All commemoratives are fully functioning firearms and remain fully functional after embellishment; however, we do not recommend collectable and commemorative firearms for any purpose other than display.

The electroplate finishes are not meant to be durable finishes for everyday use. In particular the “Gold Standard” 24 karat gold finish is a soft metal that tends to scratch easily, making it impractical for the wear and tear of frequent use. Although 24-karat gold is a rare choice of finish, it was chosen for its unique soft luminescence that has, with time, defined A&A Engraving's signature look.


Care of Your Commemorative Firearm

When handling your commemorative firearm, use soft gloves or a soft non-abrasive cloth. Remove any fingerprints immediately. Oils in the skin can cause corrosion to exposed metal.

Whether on display or in storage, keep a light coat of gun oil on all metal parts.

If you live in a humid or coastal environment, check your firearm frequently for signs of corrosion.

DO USE: A soft, non-abrasive cloth (such as cotton or flannel) dampened in gun oil to gently remove fingerprints.

DO NOT USE: Prepared polishing cloths, tarnish removers, polishing compounds, or paper products, such as tissues or paper towels.

We use WYPALL® brand cloths and Tri-Flow® brand lubricant on all of our commemorative firearms.

Guarantee

A&A Engraving stands behind the quality and workmaship of each of our commemorative firearms. We operate under very specific quality controls and guidelines to ensure a quality finished product.

We ask that the customer closely inspect their commemorative firearm within one week of receipt and contact A&A Engraving with any immediate problems of concern. Commemoratives deemed to have faulty workmanship from A&A Engraving will be repaired without charge.

Some manufacturer defects may be outside of A&A Engraving's control.

Damages due to excessive wear or damage caused by firing, improper handling, loss, accident, neglect or disassembly will be assessed and charged accordingly.

Products damaged in shipping will be repaired or replaced when returned within 30 days of delivery.

Cancellation Policy

In the event an order needs to be cancelled, refunds or return of deposits will be based upon the status of the order at the time of cancellation and extent of customization performed on the firearm and may be subject to penalties or fees.

Returns Policy

All firearms are custom-made to order for each client. Upon delivery, all sales are final.

Request a Status Update On an Order

You may request a status update on your order by contacting A&A Engraving directly.
Email Subject: Status Update or call 800.243.4641 605.343.7640. Please include the serial number for your order if available.

Request for Gun Values

A&A Engraving is unable to provide secondary market values.

Wholesale/Dealer Inquiries

For dealer inquiries andwholesale/volume estimates, please contact us directly , Subject: Wholesale/Dealer Inquiry or call 800.243.4641 605.343.7640

Restoration Services

A&A Engraving no longer performs restoration work on antique firearms or factory commemoratives.

For quality restoration work, we recommend: Turnbull Restoration or Old South Restoration

To receive an estimate on restoration or refinishing of your authentic A&A Engraving commemorative rifle, please contact us Subject: Restoration Request or call 800.243.4641 605.343.7640